Delivery Information

COVID - 19 Delivery Delays

Australia Post have experienced a very large spike in deliveries of heavy and fragile items such as wine, home exercise equipment and larger electronics (computer monitors etc). All these items require a specific type of manual processing so it causing delays with orders not moving quickly through the sorting process.

Australia Post are working on fixing the problem but in the short term unfortunately things are taking a bit longer than usual.

Dispatch Time - How Long Before We Send It

On each item in the store we advise an expected dispatch date. If we have advised "DISPATCHED NEXT BUSINESS DAY" then that means we have stock immediately available in our Sydney warehouse and we will dispatch your order by the next business day. We will dispatch it the same day if we get the order before 11am.

Alternatively, if the product is displaying something like "SHIPS IN 5-10 BUSINESS DAYS" then that means we're waiting on more stock from our supplier and we should be able to dispatch soon but not immediately. It could also mean you have more bottles in your cart than we currently have on hand. For example, if you have 12 bottles in your cart but we currently only have 7 bottles in stock it will also advise "SHIPS IN 3-5 BUSINESS DAYS".

Delivery Time - How Long It Takes To Arrive

We will send your order with Australia Post's wine delivery service. We are dispatching from Sydney so estimated delivery times are as follows.

New South Wales

Sydney metro - up to 2 days

NSW country - up to 3 days

Victoria

Melbourne metro - up to 3 days

VIC country - up to 4 days

South Australia

Adelaide metro - 3-4 days

SA country - 3-5 days

Tasmania

Tasmania metro - 3-5 days

TAS remote* - 12-16 days

Australian Capital Territory

Canberra metro - up to 2 days

Queensland

Brisbane metro - 2-4 days

QLD near country - 3-5 days

QLD far country - 3-6 days

Far north QLD* - 5-13 days

Western Australia

Perth metro - 4-5 days

WA country - 5-8 days

WA far country - 7-9 days

Northern Territory

Darwin metro - 4-6 days

Alice Springs - 3-6 days

NT remote* - 13-14 days

*Deliveries to some islands off Tasmania, North Queensland and Northern Territory can take between 9-26 days.

You can also use this tool on the Australia Post website:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Just enter our suburb in the from field "2007, Ultimo" and your suburb in the to field.

We'll also provide a more accurate expected delivery date once the order is dispatched. You will get full tracking including an SMS on the day of the delivery and when the order has been delivered.