The integrity of our product is the most important thing at Different Drop. As such, we do not ship wine during periods of extreme heat ( 35 degrees Celsius or more ) from our Sydney warehouse. We will do our best to avoid periods of extreme heat in capital cities by monitoring the BOM each morning.
However please take note:
With Australia being such a vast country, predicting the appropriate delivery times to avoid severe heat in all post codes is just not possible. Moreover, while some customers have strict expectations around heat policy, others want their wine delivered as fast as possible and are less concerned with delivery during warmer periods. On top of that, everyone's definition of a 'hot day' can vary considerably! Puts us in a bit of pickle. We find the best answer to this conundrum is give our customers the control.
Let us know what you want:
If you are concerned about heat then please leave us a note during checkout. After you have clicked 'View Cart & Checkout' (the shopping cart symbol top right) you will see a white text box at the bottom of your cart summary. You can leave specific instructions like; "Dispatch Next Monday", or "hold delivery until further notice" and our warehouse will know exactly what to do. If you want us to wait a few days, a few weeks or a few months, it is no problem at all, just let us know (but please be specific).
If you missed this box and have already checked out, then contact us immediately and we'll update your instructions before the warehouse jumps the gun and ships your order. Please be quick because if we do not have instructions from you then we will ship you order if it is less than 35 degrees Celsius. If you're a regular customer and would like to leave persistent delivery instructions please contact us. Notes for your account like 'Only ship on Mondays' or 'Always leave in original packaging' are very helpful for our warehouse.
If for whatever reason you believe your wine to be heat affected during transport, please contact us at firstname.lastname@example.org with your concern and we will address the matter immediately and work with you to find an appropriate course of action, be that refunds, returns or replacements. Whatever happens, we'll look after you :)
Orders to Northern Regions
Finally for orders going to warmer northern and rural regions (Northern Territory, North Queensland etc) we do not accept returns for heat affected wines.