The integrity of our product is the most important thing at Different Drop. As such, we do not ship wine during periods of extreme heat from our Sydney warehouse and endeavour to avoid periods of extreme heat for the wine’s final destination - you!
However please take note:
With Australia being such a vast and sprawling country, predicting the appropriate delivery times to avoid severe heat in all localities is just not possible. Moreover, while some customers have strict expectations around heat policy, others want their wine delivered as fast as possible and are less concerned with delivery during warmer periods. On top of that, everyone's definition of a 'hot day' can vary considerably! Puts us in a bit of pickle. We find the best answer to this conundrum is give our customers the control.
Let us know what you want:
If you are concerned about heat then please leave us a note during checkout. After you have clicked 'View Cart & Checkout' you will see a white text box at the bottom of your cart summary. You can leave specific instructions like; "Dispatch Next Monday", or "hold delivery until further notice" and our warehouse will know exactly what to do. If you want us to wait a few days, a few weeks or a few months, it is no problem at all, just let us know.
If you missed this box and have already checked out, then contact us immediately and we'll update your instructions before the warehouse jumps the gun and ships your order. Please be quick!
Finally, if for whatever reason you believe your wine to be heat affected during transport, please contact us at firstname.lastname@example.org with your concern and we will address the matter immediately and work with you to find an appropriate course of action, be that refunds, returns or replacements. Whatever happens, we'll look after you :)