Dispatch:

On each item in the store we advise an expected dispatch date. If we have advised "DISPATCHED NEXT BUSINESS DAY" then that means we have stock immediately available in our Sydney warehouse and we will dispatch your order by the next business day.

Alternatively, if the product is displaying "SHIPS IN 2-5 BUSINESS DAYS" then that means we're waiting on more stock from our supplier and we should be able to dispatch soon but not immediately. It could also mean you have more bottles in your cart than we currently have on hand. For example, if you have 12 bottles in your cart but we currently only have 7 bottles in stock it will also advise "SHIPS IN 2-5 BUSINESS DAYS".

If your order contains any products advertising delayed dispatch then this will hold up the whole order. If you would like us to split the order and send the in-stock items immediately then that is no problem - just contact us and we can arrange this.

 

Delivery:

We deliver most orders with Australia Post unless otherwise instructed by customers. If you would like us to use another company like Fastway our Couriers Please please let us know.

Delivery times with Australia Post are as follows:

New South Wales

Sydney metro - up to 2 business days

NSW country - up to 3 business days 

Victoria

Melbourne metro - up to 3 business days

VIC country - up to 4 business days 

South Australia

Adelaide metro - 3-4 business days 

SA country - 3-5 business days

Tasmania

Tasmania metro - 3-5 business days

TAS remote* - 12-16 business days

Australian Capital Territory

Canberra metro - up to 3 business days

Queensland

Brisbane metro - 2-4 business days

QLD near country - 3-5 business days

QLD far country - 3-6 business days

Far north QLD* - 5-13 business days

Western Australia

Perth metro - 4-5 business days

WA country - 5-8 business days

WA far country - 7-9 business days

Northern Territory

Darwin metro - 4-6 business days

Alice Springs - 3-6 business days

NT remote* - 13-14 business days

*Deliveries to some islands off Tasmania, North Queensland and Northern Territory can take between 9-26 business days.

 

You can also use this tool on the Australia Post website:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Just enter our suburb in the from field "2007, Ultimo" and your suburb in the to field.

We'll also provide a more accurate expected delivery date once the order is dispatched. You will get full tracking including an SMS on the day of the delivery and when the order has been delivered.

 

Lastly, be sure to download the Australia Post MyPost app as well. It is a super useful tool for getting information about your delivery and making changes to your delivery instructions:

https://auspost.com.au/delivery-options

Express Delivery

For Sydney metro customers we have an express delivery option. This will appear as an option during checkout if your postcode falls within the catchment. It is a $10 surcharge. If the order is particularly urgent or has special requirements please don't hesitate to call us on 1300 668 385.