COVID-19 Delivery Info

Different Drop delivers our customers' wine with Australia Post who have responded admirably to the the COVID-19 crisis but there are obvious challenges. You can see Aus Post's most up to date announcements at the link below. We have also summarised the parts relevant to Different Drop customers below as well.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#deliveries

Delivery Delays:

Australia Post have experienced a very large spike in deliveries of heavy and fragile items such as wine, home exercise equipment and larger electronics (computer monitors etc). All these items require a specific type of manual processing so it causing delays with orders not moving quickly through the sorting process.

Australia Post are working on fixing the problem but in the short term unfortunately things are taking a bit longer than usual.

Contactless Delivery:

Australia Post will no longer require customers to sign for parcels. You will still need ID for Post Office pickups but no signature will be required.

Western Australia Alcohol Restrictions:

The WA Government has imposed limits on take away alcohol. Relevant to us is the limit of 3 bottles of wine per person per transaction. As such we cannot ship more than 3 bottles to Western Australia until the restrictions are lifted. We are happy to hold WA customers' orders until that point is reached.